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Training Support Specialist

Published
January 3, 2019
Location
San Antonio, TX
Category
None  
Job Type
Job Id
20989
Pay Rate
$12.00/hour

Description

Pay Rate: $12.00/hr
Shift: Monday-Friday 12:00pm-9:00pm
 
Overview:
Premier client in Northwest San Antonio, seeking tech savvy candidates to join their growing technical support team. This role can entail a combination of outbound calls for product training appointments and an inbound technical support call center.
 
Responsibilities:

Create and maintain client relationships by listening and understanding each client's needs, to ensure best service provided

Ability to remove barriers and provide resolution by assisting and navigating through various areas of trouble-shooting

Assist via inbound calls, emails, and live-chat with client's

Provide superior service and technical support while referencing trouble-shooting initiatives

Retain product update training and communicate that knowledge to customers

Provide a combination of telephone and remote desktop support

Perform follow-up outbound calls when first call resolution was not attained

Document all customer interaction and other information as required to provide a high level of customer satisfaction by providing precise and timely response to inquiries

 
Required Skills:

Must have commitment to client value

Must provide extraordinary customer service and strive to continue providing service to all clients

Mus be able to communicate effectively verbally and within written correspondence

Must display effective troubleshooting skills on web-based products

 
Requirements:

High school diploma or GED

Previous technical support, training support or customer service skills/experience

Basic computer skills

Apply

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