Training Support Specialist

January 3, 2019
San Antonio, TX
Job Type
Job Id
Pay Rate


Pay Rate: $12.00/hr
Shift: Monday-Friday 12:00pm-9:00pm
Premier client in Northwest San Antonio, seeking tech savvy candidates to join their growing technical support team. This role can entail a combination of outbound calls for product training appointments and an inbound technical support call center.

Create and maintain client relationships by listening and understanding each client's needs, to ensure best service provided

Ability to remove barriers and provide resolution by assisting and navigating through various areas of trouble-shooting

Assist via inbound calls, emails, and live-chat with client's

Provide superior service and technical support while referencing trouble-shooting initiatives

Retain product update training and communicate that knowledge to customers

Provide a combination of telephone and remote desktop support

Perform follow-up outbound calls when first call resolution was not attained

Document all customer interaction and other information as required to provide a high level of customer satisfaction by providing precise and timely response to inquiries

Required Skills:

Must have commitment to client value

Must provide extraordinary customer service and strive to continue providing service to all clients

Mus be able to communicate effectively verbally and within written correspondence

Must display effective troubleshooting skills on web-based products


High school diploma or GED

Previous technical support, training support or customer service skills/experience

Basic computer skills


Related Jobs

Training Support Specialist   San Antonio, TX
January 17, 2019
Women's Business Enterprise National Council Tri-Starr Personnel is a Certified Women's Business Enterprise Tri-Starr Personnel is certified by the South Central Texas Regional Certification Agency Tri-Starr Personnel is certified by the Texas Comptroller as a Historically Underutilized Business HUB Program American Staffing Association Certified Staffing Professionals ASA CSPs American Staffing Association Certified Search Consultants ASA CSCs Tr-Starr Personnel maintains a legal workforce with E-Verify

Copyright © 2019 Tri-Starr Group. Website by Frozen Fire.

The Tri-Starr Group is an equal opportunity employer. We are committed to recruiting, employing, training, promoting, and developing individuals without discrimination because of race, color, religion, gender status, sex, national origin, citizenship, disability, genetic information, veteran status, sexual orientation, age, or any other protected status. Visit our Privacy Policy.