Tier II System Administrator

June 3, 2019
San Antonio, TX
Job Type
Job Id


Tier II System Administrator
We are seeking a Tier II System Administrator in the Service Delivery Department.
Reporting to the IT Service Delivery Manager, this key role is primarily responsible for
administering systems used for Service Delivery and for managing small projects. The Tier
II System Administrator must provide good judgment-making and decision-making in
overcoming obstacles to produce outputs. The Tier II System Administrator is accountable
for working with Tier I, Tier II, and Tier III staff as well as business units to provide timely
and effective issue resolution and request fulfillment, to include serving as technical
resources for business units and Project teams. Serves as an escalation point for technical
issues for Tier I and Tier II staff.
If you have experience in a technically diverse support environment you should apply with
us right away!
Assessing complex technical situations and shaping appropriate actions
Overcoming immediate technical obstacles by directing action as they are encountered
Re-configuring hardware, peripherals, services, settings, directories, storage, and folder
permissions as required by customer
Schedule: Monday-Friday, 8:30am-5:30pm
System Administration experience
Experience working with 3rd party vendor support
3 years: Experience supporting PC/Laptop, virtual servers, networking, security, and
telephony technologies
3 years: Experience in a technically diverse support environment
Financial services industry experience
Experience with Microsoft Active Directory, Microsoft System Center Configuration
Manager (SCCM), Biometric software (DigitalPersonna), PC Operating systems
(Windows 10), IT Request ticketing system (ServicePro), Solarwinds, Encryption
Technologies (SOPHOS/bitlocker)
Active Directory administration experience
Emergency Notification system administration experience (Everbridge)
Licenses & Certifications
CompTIA A+ Cert (CTIA)
Microsoft Cert Prof (MCP)
Please contact the Tri-Starr group at jorgec@tspersonnel.com for additional information.

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