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Technical Support Representative

Published
January 8, 2019
Location
San Antonio, TX
Category
None  
Job Type
Job Id
21005
Pay Rate
$12.00/hour

Description

Technical Support Representative
Pay Rate: $12.00/hr
Shift: 9:00am-6:00pm (1-hour lunch)
 
The Technical Support Representative will be responsible for resolving technical calls and answer questions regarding new and existing service, termination of service, and respond to other questions about billing, products, and services in a professional, courteous and accurate manner.
 
• Troubleshoots customer issues for resolution and generates work orders for field service as required
• Facilitates scheduling of installation, service, and disconnect work orders
• Interface with field technicians to support customer
• Participates in and supports the development and implementation of special projects
• Maintain project files and records, assist in the preparation of reports
• Supports initiatives in our markets
• Responds to customer requirements via the telephone, email, internet, or in person
• Educates customers on available services while demonstrating account ownership
• Processes electronic and manual payments, refunds, rebates, and return items
• Works with customer to resolve delinquent and final accounts
• Reviews and processes receipts and generates correspondence regarding billing disputes
• Processes, adjusts, reconciles and transfers all manual and electronic payment applications, refunds, rebates, return items and research of unreturned customer premise equipment.
 
Technical Support Representative/experience needed in this position:
• Knowledge of broadband industry
• Ability to configure and troubleshoot consumer electronics
• Demonstrates analytical, organizational, communication and decision-making
• Proficiency with Microsoft Office (Excel, Word, Outlook)
• Experience in technical support with extreme attention to detail
• Ability to adapt quickly to changing and evolving technology
• Ability to communicate effectively verbally and in writing
• Strong desire to work in a small business environment
 
Technical Support Representative qualifications:
High school diploma or equivalent required. 2-4 years technical support experience. Bilingual in English/Spanish, preferred.
 
If interested, please email resume to daisyc@tspersonnel.com

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