Housing Assistance Specialist
Pay Rate: $15.66
The Housing Assistance Specialist performs clerical and technical work of routine difficulty involved in processing the required forms and documentation necessary to effectuate a Housing Assistance Program Contract between Housing Choice Voucher Program participants, landlords, and Company. Routinely interacts with participants and landlords of diverse backgrounds.
Conducts interviews with clients to obtain information required to determine eligibility for the Housing Choice Voucher (HCV) Program, establish client’s portion of rent, and complete internal forms processing in a timely manner.
Processes amendments to the Housing Assistance Payments (HAP) Contract, between Company and the landlord, to reflect changes in family composition or income and during recertifications in a timely manner.
Executes HAP Contracts with property landlords after receiving approved Housing Quality Standards (HQS) Inspection reports within established time parameters.
Generates HAP, adjustments to HAP, and overpayments to landlords after reviewing HAP amount.
Maintains client’s file integrity in accordance with company privacy and confidentiality laws and regulations.
Maintains working knowledge of Special Programs and Move-to-Work (MTW) Programs processes and procedures.
Translates program procedures to participants to ensure proper explanation of participant’s responsibilities in the program.
Investigates “unreported income” by reviewing participant’s file and analyzing past fluctuations in income and expenses.
Terminates participants in system; closes out files, reviews files for possible termination, makes decision based on policies and procedures to continue with termination, closes out portability files when client is absorbed, processes portability billing and runs reports (i.e. EIV Reports, etc.) to ensure proper processing of terminations.
Manages financial accounts for other Public Housing Authorities (PHAs) when billing for participants who report to Company.
Reviews accepted forms and participant information, including employment and earnings, for completeness and accuracy, and corrects information if necessary.
Responds timely to inquiries from owners, clients and the general public by providing general information about the Assisted Housing Programs and resolves client concerns regarding housing assistance and HAP for clients and owners in a timely manner.
Researches information received through the Enterprise Income Verification (EIV) system and/or other third party sources to determine program fraud and program abuse and prepares documentation for fraud investigations.
Maintains a working knowledge of policies and procedures established by Company and the U.S. Department of Urban Housing and Development (HUD) and applies the rules regulations to daily tasks.
Other duties as assigned.
Education and Experience:
Associate’s Degree or equivalent from a two-year college or technical school; an additional 2 years of experience may be considered in lieu of the degree requirement.
2 years of experience involving case management, client services and/or experience in social work.
Successful completion of a criminal history background check, education, and work history verification, and drug screening test.
License and Certifications:
Texas Class “C” driver’s license at the time of placement and insurable by liability and fleet insurance carrier.
Housing Choice Voucher Specialist Certification required within 1 year of employment with no more than three attempts to pass certification allowed.