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Customer/Vendor Support Representative

Published
June 5, 2019
Location
New Braunfels, TX
Job Type
Job Id
21625

Description

Customer Service Representative
Pay Rate: $14-15/hr
 
Position Summary:
The Customer Service Representative is responsible for providing complete customer support functions including handling incoming customer communications, answering incoming phone calls; entering orders; checking stock availability; providing status of orders; expediting orders; collaborating with Account Executives and using problem solving skills to resolve customer issues.
 
Principal Duties and Responsibilities:
• To assist the customer with questions, accurate data entry for invoicing and credits and maintaining accurate files.
• Initiate, investigate and resolve customer complaints
• Intakes and processes orders, prepares relevant information and supports Marketing Associate (MA) or Account Executive (AE) activities to ensure customer satisfaction.
• Contacts customers to advise them of, or responds to inquiries from customers concerning their orders or concerns with their accounts. Topics will include, but are not limited to: Product quality,
Coordination of delivery, Product availability, and Pick-up and credit information.
• Communicates and updates on their accounts and account activity.
• Develops good service relationships with assigned accounts and MA/AE.
• Provides periodic assessments for customers to determine service needs and identify problems and sales opportunities.
• Completes tasks in a timely manner.
• Assists in the sale of products and service activities by providing good information and excellent follow up to MA/AE and customers.
• Acts as a secondary contact for assigned accounts, in the absence of the assigned MA/AE, and responds to questions or ordering requests; routes applicable forms and discusses activity with the assigned MA/AE immediately.
• Occasional sorting and filing of company documents.
• Inquire, research and provide customer feedback on the status of customer orders, invoices and return authorizations.
• Create return authorizations for items returned or shorted.
• Create and expedite "rush" orders (will calls) in a timely manner
• To assist the customer with questions, accurate data entry for invoicing and credits and maintaining accurate files.
 
Qualifications Required:
• High School diploma or equivalent.
• Excellent 10 key/data entry skills required
• Two to five years in a relevant customer service role.
• Familiar with standard concepts, practices and procedures within the customer service field.
• Must be computer literate and able to use MS Word, Outlook and Excel.
• Must possess excellent interpersonal skills, and problem-solving abilities.
• A demonstrated ability to plan and organize your own work activities; handle complaints in a considerate manner; manage work time efficiently; follow procedures and policies; perform basic mathematical calculations; identify and solve problems; write clearly and concisely.
• Must have the ability to work both independently and in a team environment.
• Be able to successfully pass an education/experience verification, drug screen and criminal background check.
• Strong organizational skills
• Ability to multi-task and follow tasks through to completion in a fast-paced, dynamic environment
• The ability to establish and maintain good relations with customers by providing courteous, efficient and professional service is a must
 
Knowledge, Skills, and Abilities Preferred:
• Experience in a sales support role in a sales-driven organization preferred.
• Familiarity with product lines sold by Supermarket Distributor, general understanding of warehouse procedures and general finance terminology/concepts.

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