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Friendly Voices Needed: Call Center Jobs in San Antonio

Great customer service is a company’s first line of defense when a customer runs into an issue, especially for companies that rely on call centers. A call center job can be challenging and surprisingly rewarding as you help customers navigate the services that they have purchased. At the end of the day, you go home knowing that you have done what you can to help solve problems. The call center jobs in San Antonio are known for their schedule flexibility. They are a great supplemental job while you complete a degree, focus on family life, or gain experience to transition into an office environment. Most call center jobs only require a high school diploma or GED, but the level of expertise and on-site training can vary widely depending on the complexity of the product or service. Tri-Starr Personnel can help you locate call center jobs in San Antonio that fit your experience level and career goals.

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Important Skills for Call Center Jobs

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A Good Memory

An important part of a call center job is the ability to remember details about the products and services for your company and what information you need to share for each problem. A good memory is essential to recall the details customers need to address their problems.

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Attention to Detail

The solution to a customer's problem is often rooted in tiny details. Maybe they are skipping an essential step, or missing a single piece of information. Great attention to detail often leads to a quick solution and a much happier customer interaction.

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Positivity & Patience Under Pressure

Unfortunately by the time someone calls customer service, they are already frustrated, so it is important to bring the right attitude to every call, especially in times of high call volumes. The best customer service representatives are cool under pressure and patient with clients who are approaching the end of their rope. A friendly conversation can go a long way towards turning a bad experience into a positive session.

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Problem Solving

When a customer stumbles upon a rare problem or has an extremely bad experience, your ability to come up with creative solutions will come into play. Perhaps you are able to zero in on a detail that has been overlooked, or find a a creative solution to compensate the customer for their trouble. The ability to show customers that you are committed to helping will set yourself up for much better call experiences.

 

Interested In Learning More?

Call center applicants looking for new opportunities rely on our recruitment team to find the positions that fit their employment needs. We interview every applicant face-to-face, so we can get a feel for your personality and skills. We want to pair you with the work environment that is the best fit for your personality, so you can succeed in your new position.

“This is THE best staffing agency in San Antonio! If you are in need of employment and want to be treated like a PERSON instead of a NUMBER - try this agency FIRST! They are very professional - yet very down to earth. I feel like part of an extended family when I go there! Check them out; they have great jobs and will take care of you!”

– Satchell

“Wow! It was my best experience with an agency so far, the staff was very attentive and welcoming. My representative Jorge was very helpful and in less than 5 min I had a Job opportunity. Very happy with the service.”

– Joab

“Very friendly and welcoming! Got me a job the same day.” – Ellis “Very professional process. From start to finish it was easy and quick. They delivered excellent service, and provided all the information needed to get a job. My representative Ivy Villagran was personable, concise, and to the point.”

– Linda

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